FAQ

Q. How does MARS know who is past due? A. Every night, MARS analyzes every charge for every visit for every patient based on criteria defined by each practice.

Q. How do we report payments? A. Every night, MARS searches for credit activity and identifies payments, adjustments and transfers of responsibility for accounts previously submitted to TSI. No additional data input is necessary.

Q. What if MARS finds an account I don’t want to send to TSI? A. You have complete control over which accounts ultimately get sent to TSI.

Q. How does the data get to TSI? A. It is transmitted electronically in a secure encrypted file.

Q. How does MARS work? A. The MARS software is loaded on a PC that is networked to the billing server. Each night, MARS copies the data files necessary to analyze and display accounts in need of attention. MARS does not modify ANY information on the server.

Q. How does my billing software know an account is sent to TSI? A. It doesn’t. Since MARS works off from copies of data files and does not interact with the billing software, it isn’t able to change information status. Transmission Reports provide the necessary information to manually update patient accounts should the practice choose to do so.

Q. With which medical billing software does MARS interface? A. Currently, MARS only interfaces with The Medical Manager® billing software.

Q. How can I purchase the MARS software? A. The software is only available to TSI clients. Account minimums and system requirements apply.

Q. How do I install MARS? A. Installation is done over the internet and takes about 30 minutes.

Q. How much training is involved in learning the MARS system? A. MARS is very easy to use and takes less than an hour to learn.